A Road Map to Rising in the Consumer Satisfaction Index Essay

A Road Map to Rising in the Consumer Satisfaction Index - Essay Example Such an outlet could have a day's inventory of sales for each product, which could be replenished on a daily basis, and have an additional provision for special real-time deliveries from relevant plants for any products that may be out of stock. The latter should be a most uncommon incident, since time series data of sales of mature products should help us predict daily sales by product with reasonable accuracy. The second immediate step would be to introduce apron control for vehicle movement within the site, with radio communications with each driver. A person from stores could control all vehicular movement within the site, with priority for deliveries to the finished goods store which I have proposed. Each plant should receive its full bills of materials in time for every batch of production. The finished goods inventory and the provision of the bills of materials at plants can both be achieved by a standard enterprise resource plan (ERP) software. We would need to train sales, stores and production personnel to operate the ERP, and maintenance responsibility could rest with the IT function. It is a fairly well established system that does not need top management time.