Opportunities and Limitations of the Trade Market Essay

Opportunities and Limitations of the Trade Market - Essay Example It is an integrated process through of creating value for customers and build strong customer relationships to capture value from customers in return (IMA, 2010). International marketing refers to marketing outside the immediate country of origin or registration of a given organization. It so happens that there is currently a lot of competition for tourists from almost all countries in the world. To help improve their chances of capturing tourists, countries are only too willing to give their profiles to help them achieve this end (Pricken, 2008, p 24) This paper sets out to discuss the application and analysis of the profile of France with specific regard to the tourism industry. It looks at France as a potential market for tourists bound for the UK and proposes appropriate strategies to boost this particular market segment for the benefit of UK tourism. France is one of richer Western European nations. It is made up of a population of 64.1 million persons according to the 2008 national census. The main language spoken in the country is French which is an international language spoken by over 1 billion people globally who are mainly found in Francophone countries which are former colonies of France. Other important languages are English, Spanish, and German. It is important to note that all these languages share a history of conflicts with French for supremacy in Europe. So some of them, especially English, may not have been very welcome in certain sections of France in the past. However, with the emergence of America as a superpower, speaking English has become fashionable and prestigious among the younger generations in France (visitbritain.com, 2010). French is a highly developed language classified as romantic and low context. It is highly expressive with nasalized and lilting sounds.

Meeting of minds Essay Example for Free

Meeting of minds Essay In what ways does this scene represent 2 characters crossing boundaries and understanding each other a meeting of minds?  The scene automatically has a sense of irony, as both Yolland and Maire both cannot understand a word each other is saying, this means communication was needed to be made in an alternate way, these ways are through the use of identifiable feelings and emotions, as well as paralanguage to indicate the feelings and emotions that the character is trying to express. Throughout their conversation, it would seem unlikely to a person who has just picked up the book that Yolland and Maire do not speak the same language, and therefore cannot fathom what each other is trying to say. This is due to the similarities of speech between the two of them; they always seem to have a vague understanding about what the other person is trying to say. An indication of this is where Maire says, The grass must be wet. My feet are soaking. straight after Yolland points out, The grass must be wet your feet are soaking. It is clear to see the similarities in their speech, although the context is just flipped around, but apart from that it is almost identical. Emphasising this collision, linguistically speaking, is the stage directions, expressing the characters body movement. The way they seem very immature when they realise they are holding hands, then immediately disengage and move apart. Another way that they can be seen as immature is through the basic communication, such as pointing. Knowing that the other person cannot understand what they are saying might be a factor in the characters lexis, especially regarding Yolland where he says Ive been watching you night and day for the past because if Yolland was to say this to Maire and she understood it, she could take it two very different ways, and decide that in fact Yolland is a bit weird. Without the aid of a similar language the characters find another way to communicate, which involves Maire saying English words, which she knows, and Yolland encouraging her, Yes-yes? Go on- go on- say anything at all- I love the sound of your speech. This shows although they cannot understand each other Yolland is fixated by Maire, and there is this chemistry, a bond between them, which they both know, are there but just cant explain it to each other. The communication between the two of them become so intense that Yolland starts reeling of whole sentences, without realising that Maire does not have a clue what he is on about, she just stares at him unknowingly and wondering. It becomes clear that they need some common ground to try to relate with each other this occurs, when Yolland starts saying Irish place names, Maire reciprocates and this carries on as though they are flirting, which leads them back to the way they were, when they ran together, as once again they were holding hands, at this point they exchange their raw feelings without the satisfaction of being understood, they hold each other and tremble in one anothers arms, the lexis leading up to the kiss is very heated, there is a mutual understanding of the word always I believe this to be significant as this is one of the final words before they kiss it just shows the compassion they hold for each other. Unquestionably above everything the connection is a meeting of minds as the only way of really communicating was through paralanguage, and the fact that they are very similar people, with similar thoughts and feelings, about the way they act, the way they speak, and the way they feel for each other. In a way their relationship could be seen as an example to be followed, as if individual Irish and English people can get along and fall in love, whats to say England and Ireland should not at least be able to tolerate each other. Yolland and Maire, by not understanding verbally, will have an extremely deep understanding of each other mind, in turn this may lead to a significantly compassionate relationship, or just a passing phase, however I believe there is a meeting of minds, and the kiss only emphasises the coming together of these two foreign bodies into one.

Alcohol Problems And Law In The Uk Criminology Essay

Alcohol Problems And Law In The Uk Criminology Essay Alcohol has been associated with numerous health and social problems for centuries but it is only in recent years that the extent of such problems has been quantified. According to World Health Organisation it is estimated that alcohol is the fourth leading risk factor for death and disability globally, almost at par with tobacco. The UK has one of the biggest alcohol problems in Europe. New and significant changes in drinking patterns have developed in Britain over the last twenty years, leading to growing concerns that we are placing our health and well being at greater risk of harm from alcohol. The creation of a culture of drinking to get drunk or binge drinking is seen as the most significant causal factor of alcohol dependency and alcohol fuelled crimes  [5]  . Crime committed by drunken individuals is an ongoing serious problem for not only the police, but for the public and victims who have to deal with the sometimes terrible consequences of offenders who commit crimes wh ilst under the influence of alcohol. For a number of years it has been a well known belief that alcohol is a major trigger in a lot of crimes that have been committed in England and Wales. Nevertheless it cannot be said that every person who drinks alcohol in an irresponsible manner will go on to commit a criminal offence as latest figures have proven that alcohol related crime is committed by a small minority of those people who consume alcohol irresponsibly  [6]  . The link between alcohol and crime has been greatly documented over the years  [7]  . Many believe that the potential consequences of intoxication such as heightened levels of aggression, and impaired cognitive functioning, may be risk factors in experiences of crime and disorder, whether in relation to being a victim or a perpetrator  [8]  . Alcohol dependant people are over represented in prison populations all over England and Wales compared with the general population  [9]  . There are also a growing proportion of alcohol dependant offenders who have committed crime whilst under the influence of alcohol, which in turn leads to numerous reports that alcohol clearly seems to be a strong causative factor in a huge number of crimes committed against the person  [10]  . The Criminal Justice System in England and Wales is very much burdened with alcohol related crime. It is estimated that these crimes cost the UK between  £8 and 13 billion pound per year  [11]  . The costs include Cost to the Criminal Justice System  £1.8 billion Costs to services as consequence of alcohol related crime  £3.5 billion Costs to services in anticipation of alcohol related crime  £1.5 billion Human costs of alcohol related crime  £4.7 billion  [12]  . The Licensing Act 2003 which came into force at the end of November 2005 abolished set licensing hours in England and Wales  [13]  . The overall aim of the Licensing Act 2003 was to liberalise a rigid system whilst reducing the problems of drinking and disorder associated with a standard closing time  [14]  . It was also hoped that the Licensing Act 2003 coupled with other government initiatives would help to bring about a more benign drinking culture  [15]  . The Licensing Act 2003 has been the subject of much controversy  [16]  . Although its aim was specifically to address problems associated with late night drinking, in the run up to implementation it was presented by some of the media drunkards charter, whereby alcohol would be on sale 24 hours a day  [17]  . The major concern by the public and the police was that it would have a major effect on crime and disorder  [18]  . The Licensing Act 2003 passed on more responsibilities to the local authorities, also replacing the statutory licensing hours with opening hours set locally through the conditions of individual licenses  [19]  . The new licensing authorities were expected to grant the licenses requested by licensees; unless it was proven that the Acts four objectives were not being promoted  [20]  . The four objectives are The prevention of crime and disorder Public safety The prevention of public nuisance The protection of children from harm  [21]  . It became obvious and understandable that most of the general public were not in favour of the new licensing hour, and were fearful of the impact it would have not just on themselves, but on their communities and towns. During the first year after the Act  [22]  came into force, they seemed to be hardly any change in alcohol related offences, Murder, manslaughter, and serious wounding had fallen by 5 percent over the evening and night time periods in the twelve months after the Licensing Act 2003 came into force  [23]  . However there was an increase in the small numbers of these crimes happening between 3am and 6am  [24]  . The category of offences which included less serious offences of wounding and assaults with no injury rose from November 2004 until November 2005  [25]  . Offences of harassment showed a steady increase from November 2004 until November 2005 and then plateaued  [26]  . Criminal damage offences fell by 1 percent in the year after the change   [27]  . However whilst there was larger falls in the number of offences during the daytime, there was a 2 percent increase during the evening and night time periods which amounted to a 14 percent increase  [28]  . However there was another report by The Home Office compared the data from 30 different police forces between November 2005 to December 2006 to see again how the Licensing Act 2003 had affected crime and disorder  [29]  . The results were; A 1% rise in the overall number of violent crimes, disorder and criminal damage incidents occurring between 6pm and 6am A 22% rise between 3am and 6am in the 3 month period after the law had changed A 25% increase in serious violent crimes committed between 3am and 6am  [30]  . There were many qualitative interviews conducted by Home Office researchers of licensing authority staff and those from responsible authorities were fairly consistent: most respondents described problems of crime and disorder associated with the night time economy as stable or declining  [31]  . However most reported that this was nothing to do with the changes brought about by the Licensing Act 2003  [32]  . Unless every police station completed a report on the exact alcohol related crime figures since the Licensing Act 2003 came into force then the impact remains vague. Since the Act  [33]  came into force, the pressure of many police officers has increased, mainly because people are getting drunk at all different times of the day and night, therefore the police are dealing with drunk people and alcohol related crimes for longer periods of time, due to bars and clubs being open for longer hours. The Licensing Act 2003 was intended to make it easier for responsible authorities and local residents to call for the local authority to review a licence  [34]  . Between April 2006 and March 2007 ninety two licences were revoked  [35]  . In 2007 the government introduced some strategies and guidance; safe, sensible and social, for help in trying to reduce alcohol related crime  [36]  . The strategy endeavoured to deliver three important points; To ensure that the laws and licensing powers in the UK help to protect young people and bear down on irresponsibly run premises, and are being used widely and effectively (Enforcement) To promote an environment which encourages sensible drinking through investment in better information and communications (Education and Prevention) To ensure that there is a greater focus on the minority of drinkers who cause or experience most harm to themselves, their communities and their families (Treatment and Aftercare)  [37]  . Although other legislation has been introduced to help assist the police in their aim to reduce alcohol related crime, for example; penalty notices for disorder, drinking banning orders, directions to leave and licensed premises closure orders, it is more resources that are needed to help reduce alcohol fuelled crime  [38]  . Although the police have had increased powers to deal with drunken offenders, they still cannot seem to decrease the amount of alcohol related crime  [39]  . In 2006 the Violent Crime Reduction Act was introduced, which introduced new measures to ensure that police and local communities have the powers they need to tackle violent crimes including alcohol related crime  [40]  . However this did not seem to have a positive effect on crime reduction either. Many offenders of alcohol related crime do not seem to be habitual offenders; many will have only one encounter with the criminal justice system  [41]  . However some offenders are arrested repeatedly for alcohol related offences. Mechanisms for identifying why they reoffend and referring them for help are haphazard, meaning that they continue offending to their own detriment and that of society, whilst also taking up criminal justice resources  [42]  . With pubs and bars open for longer hours during the day and night then this cannot be helpful in any way to help reduce the crime rate fuelled by alcohol. Many have argued that the alcohol industry has a vital role in helping to prevent and tackle the harms caused by alcohol misuse  [43]  . However many would also agree with the fact that the alcohol industry do not do enough to try and help reduce alcohol related crime. Many different organisations can be classed as being responsible for reducing crime, including the offe nder himself and his family, however the alcohol industry are in control of how they advertise their alcohol, how it is packaged and how it is promoted. The alcohol industry should be working hard to help and if this means going beyond their statutory responsibilities then so be it. Since 2006 the challenge 21 scheme has been fairly successful in raising awareness among publicans and their staff of the need to be vigilant in preventing underage sales  [44]  . Pubs are now turning away over one million underage customers each month who, when challenged were unable to provide acceptable proof of their age, this clearly indicates that the trade is making a bigger effort to enforce the law and prevent under age sales of alcohol  [45]  . Challenge 25 gives more staff a wider margin of protection, as if the customer looks under 25 then the staff can ask for proof that they are over 18. In 2009 Britains drink industry announced a one million social marketing campaign aimed at encou raging more responsible drinking amongst young adults and shifting attitudes towards drunkenness  [46]  . Supermarkets are also a contributing factor towards alcohol related crime due to their ability to sell alcohol at hugely reduced costs. Bars and clubs have to sell alcohol at a certain price, however supermarkets can afford to lower the price of alcohol, and nearly every supermarket has numerous offers on their alcohol, for example, 3 bottles of wine for  £10 and numerous cans of lager for a low price. Therefore many people are drinking more at home, and many people are also drinking more before going out due to the low prices in supermarkets. Statistics in 2010 show that; 7,800 premises have 24 hour licenses, of which; 4,400 are hotel bars 1,700 are supermarkets or shops 1,000 are pubs, bars and nightclubs 800 are other premises  [47]  . The above statistics have been a concern for the police and the general public. Previous to the Licensing Act 2003 most of the above establishments shut at 11pm, this in fact meant that there was a rise in assaults and antisocial behaviour because people were fighting and arguing as they were leaving the bars and clubs  [48]  . However with 24 hour licenses in place, brawls and fighting are not just happening at 11pm, they are happening at all hours of the day and night. Therefore alcohol consumption seems to have risen since the introduction of the Licensing Act 2003. The government claimed that the Licensing Act 2003 would help to reduce binge drinking as well as alcohol related crime. This seemed quite an absurd and unlikely claim, due to the face that for people that want to binge drink, bars and clubs will be open longer. With bars and clubs staying open for longer periods of time, then people are no less likely to binge drink than before the Licensing Act 2003 came into force. An array of modern alcohol products and marketing strategies are especially designed to encourage and exploit the binge drinking culture  [49]  . A large segment of the pub sector appears to operate on the basis of pack them in, get them drunk, and chuck them out  [50]  . Speed drinking bars have also become very popular with binge drinkers, with a lot of bars now charging only  £15.00 for unlimited alcohol all night  [51]  . However in 2009 there were strict conditions included in a new mandatory code on alcohol sales launched for consultation by Home Sec retary at the time Jacqui Smith  [52]  . Therefore these drink all you want promotions were banned. More and more young people are being targeted to drink alcohol every year. Alcohol industries have even admitted that they have to now compete with any other psychoactive products, hence the developments such as; Inventing a new range of designer drinks to appeal specifically to young people Increasing the strength of alcohol products targeted at the young Marketing alcohol to young people on the basis of its psychoactive properties and hedonistic appeal  [53]  . There seems to be nothing whatsoever in the above to justify regarding the abolition of fixed closing times as a key mechanism for reducing binge drinking  [54]  . Longer drinking hours has in fact given the binge drinking pattern of consumption more scope and encouragement  [55]  . However the government have been known to disagree with the above statement. The government have claimed that since the Licensing Act 2003 came into force, binge drinking has reduced considerably. The governments claims are completely unqualified  [56]  . There is no evidence to prove their claim, and is ironic for the government to claim such things with no evidence, especially as they state that one of the basic requirements for of the national harm reduction strategy is that it will be evidence based  [57]  . Recent surveys of young adults aged between 18 and 24 concluded that a big percentage of them had committed a crime in the twelve months previous due to having been binge drinking at the time of the offence. The survey also found that young adults who got very drunk at least once a week were almost seven times as likely to admit to criminal damage, five times as likely to admit to fighting, and four times as likely to become involved in an argument than those who got drunk less than once a month  [58]  . Prevention of alcohol related crime over the past decade has been somewhat confusing and misguided as to the actual help and effect on the overall decrease in the problem that it has. People drink alcohol for many different reasons; clinical professionals have often been in disagreement with each other of how to tackle alcohol related crimes. For many individuals there are underlying problems that lead someone to alcohol, and that leads someone to be alcohol dependant. The government seem to be very quick at placing the blame on others apart from themselves. Since the Licensing Act 2003 the NHS has seen a lot more admissions of patients with serious problems from drinking too much alcohol whether it is from assaults or from liver disease and other physical illnesses from alcohol. The government have done absolutely nothing over the past few years to make alcohol drinks less affordable. Alcohol is more widely available and cheaper than it has been since the 1970s  [59]  . The purc hase of alcoholic drinks by UK households has risen ten percent in a year. In the last decade there has been a fifty percent increase of people drinking at home; this is an awful lot of drinking for children to be witnessing  [60]  . Alcohol is now even stronger than it used to be. Surely one would ascertain that if the price of alcohol rose then this would help in decreasing alcohol related offences. Alcohol companies could actually do extra in helping the government to control and decrease the problems when dealing with alcohol and its ever growing increase in younger people seeing alcohol as escapism but not realising the risks and consequences that alcohol can have on their body, mind and life. The alcohol firms did come to some kind of agreement with the government a few years ago in which they said that by the end of 2008 they would label the majority of alcohol drinks with information about the number of units contained in the drink, the recommended sensible drinking guid elines for men and women, and the website address for the drinkaware trust  [61]  . However very few companies complied with this, and just 50 percent of all drinks actually carry any warnings  [62]  . However it has to be recognised that more and more adverts are appearing on our television screens each year regarding the dangers of drinking too much alcohol. Nearly every advert that advertisers alcohol has a warning and the name of the drinkaware website on the screen; this is a good improvement over the last few years. Preventing alcohol related crime is also an ongoing problem for the police. Whilst alcohol related health and social problems amongst youths are increasing internationally, both consumption and associated harms are particularly high in British youths  [63]  . Alcohol related crime is also taking the police away from dealing with more serious crimes. The British youths of today are consuming alcohol more frequently than any other generation. Binge drinking and peer group pressure are amongst the main concerns for schoolchildren. Most youths and unfortunately children are drinking in public places, for example, street corners and parks, outside youth clubs and even in their own homes. With habits and pressures like these there is a high rise in the amount of acute violence and long term alcohol dependence  [64]  . In a statement made by a chief inspector of a police station in London, it was stated that the police concern is that there are already too many people leaving licens ed premises, particularly after 1.00am, and any more will place a burden on the area and add to the existing crime and disorder  [65]  . Since this statement was made it appears that problems of drunkenness, crime and disorder have increased in the West end of London as hours of trading have been extended  [66]  . An analysis of the criminal offences in relation to licensed premises in West End Central found that in 2000 the peak time for violent offences was 1.00am, and the report concluded that the crime in and around the direct vicinity of licensed premises is occurring at later hours due to the extended licensing hours  [67]  . The evaluation of the Home Office report clearly indicates that the impact of the Act in its first year of operation brought fewer problems than were feared by pessimists, and fewer benefits than expected by optimists  [68]  . There are three explanations for the findings; one is that the new licensing regime has not significantly changed patterns of drinking; the second is that there have been significant changes to drinking patterns, but that these changes have not led to more crime and disorder; the third is that extraneous factors have had a bigger impact than the changes to licensing hours  [69]  . The UK has witnessed significant alcohol cultural changes over the last decade. Young women are especially drinking more, and binge drinking seems to be a popular pastime for the youngsters of today. It is a major fear when teenagers are beginning their drinking careers at increasingly younger ages. Ten years ago it was the age range of 15 to 16 year olds that were drinking alcohol frequently, now figures have shown that children as young as 9 and 10 are being introduced to alcohol, and are also drinking twice the amount that younger people drank ten years ago. Alcohol fuelled domestic violence seems to have been overlooked by the crime statistics in every year since the Licensing Act 2003 came into force because when domestic violence through alcohol is reported, it is not classed as a alcohol related crime  [70]  . Alcohol is one of the main factors that contribute to domestic violence. It is extremely obvious that more needs to be done to achieve a vast reduction in alcohol re lated crime. The government have set out various conditions and legislation but it seems that the alcohol industry and supermarkets are not one hundred percent in favour of making our streets much safer by helping to reduce alcohol fuelled crime. Therefore if we as a country are sincere in wanting to reduce alcohol related crimes then perhaps a more tactical effect would be best achieved by starting with the businesses that are accountable for supplying alcohol to the public. Many bars and nightclubs sell soft drinks, water and non alcoholic beverages; however it is normally the case that soft drinks are more expensive than the alcoholic drinks. People who commit crimes whilst drunk are more often than not in need of help or counselling for their excessive drinking. This kind of help is never easy to achieve, and with most perpetrators of crime leaving the police station with just a warning then is it any wonder that they are most likely going to commit another crime once they have had some more alcohol. Harsher penalties should be given. In recent years numerous young adults have been interviewed about what their view is on how alcohol related crime can be decreased. The majority of the individuals stated that more should be done to try and moderate consumption of alcohol; however nobody can force someone to stop drinking. Many suggestions centred on licensed premises and what could be done within them to discourage excessive drinking and promote more moderate drinking  [71]  . Bar staff should perhaps be trained more effectively so that they know when someone has had enough alcohol therefore discouraging the person to not drink anymore. With more and more premises every year opening for longer hours it seems that people are being tempted to drink more. Non-alcoholic drinks should certainly cost less than alcoholic drinks. It seems that every year bars and clubs are offering new promotions to encourage people to drink more, alcoholic drinks such as shots are the new craze at the moment, and are normally fairly cheap to buy if not free with your first drink.. With information such as this then there is nothing to suggest that the Licensing Act 2003 has had any positive impact on helping to reduce the crimes that are committed whilst people are under the influence of alcohol. Prevention is paramount; therefore educating children in secondary schools of the dangers of consuming alcohol should be of major importance  [72]  . Many schools educate youngsters about the dangers of taking drugs, so why doesnt educating children of the risks caused by drinking alcohol taking place in our schools  [73]  . Alcohol did not seem to be a major problem regarding crime over ten years ago. The odd fight or criminal damage was sometimes fuelled by alcohol but there was not as near the problems our country has today. Many people are still of the opinion that the Licensing Act 2003 was completely non affective and that the government really need to readdress certain issues regarding the alcohol industry, so that maybe our drinks culture would not be so appealing  [74]  . Not every individual who consumes alcohol can be convinced to drink less, however if tougher sentences were given for the perpetrators of alcohol related crime then maybe this would make the offender think twice before having that next drink. total words 3968

Push Technology Essay -- Technology

Five thousand years ago, with the invention of writing, the human species took its first jump towards a technological civilization. The second one came only in the last half of the XV century, with the invention of press, by Gutenberg. The possibility of reproducing thousands of identical copies of the same document has taken to the creation of the first magazines and journals, a revolutionary concept. But this occurred in a slow and grad way: the first scientific journal pressed, for example, was released just in 1665, 200 years after. Although, until today this is the basis of a huge system of divulgation in science and technology, counting more than 300 thousand journals around the world, and that has changed little during the three last centuries. Nowadays, this scenario is about to change radically, with the development of global computer networks, like Internet, mainly after the explosion of the WWW (World Wide Web), that allows for high quality electronic publishing, with texts, images, videos, etc. Together, these two technologies have a revolutionary potential many times superior than the invention of press. WWW is based in an active model of search for information, this is, in traditional Internet navigation, denominated "pull" technology, the user obtains information from different WWW sites, searching for topics of his interest. The huge volume of documents and sites available make the information obtention possible only after a refined search procedure, made with one of the mechanisms existent for this purpose, making the process difficult. Besides that, the continuous growth of available information and the necessity of individually visiting the sites is, slowly, making access infeasible, both from the user's... ...t with the certainty that the information is delivered to the correct user and according do a desired profile. In the near future, the integration of "push" technology with traditional media like television, cinema and radio will be possible, changing radically not only the mass media, but also business and marketing strategies involved. Finally, the use of information technologies based in Artificial Intelligence will be used to improve information filters both in client and server side, in a manner that software robots and other autonomous agents will send the subscriber's computer only news and articles that satisfy highly specific interests criteries. Electronic references PointCast Corporation: http://www.pointcast.com Marimba Corporation: http://www.marimba.com Microsoft Corporation: http://www.microsoft.com Push Council: http://www.aitek.com/PUSH/

Customer Relationship Management Essay -- Business CRM

As a Business Administration major I have learned there are several different components that make up a successful business, and it is important that everyone work together to achieve a common goal. The ultimate goal of most companies is to create a product or service that will gain a place in the market and stay there. Customer relationships are the most important factor for companies to consider when aiming toward success. What can companies do to improve customer relationships? Improving customer loyalty means the customer keeps coming back even if they are not always completely satisfied with the product. When I think about what brings customers back, and the most important part of a company’s success, it is undeniably customer relationship management. With it being easier for customers to shop from their home or office, and the growing competition making it easier to switch, the relationships become increasingly more important every day. Focusing more effort on cus tomer retention and loyalty in customer relationships would improve their chances of surviving in the market. Companies are now turning to this business strategy supported by information technology. These customer service programs are designed to assist in a company’s business operations. Companies like Siebel, E.piphany, Oracle, Broadvision, Net Perceptions, Kana and others have designed products that do everything from track customer behavior on the Web to predicting their future moves to sending direct e-mail communications. Customer Relationship Management can improve: Contact and account management, sales, marketing and fulfillment, customer service and support, and retention and loyalty. The part that deals specifically with the needs of the cust... ...to, what promotions to send to certain customers, and can inevitably save marketing dollars in the process. The management part of the programs is equally important. Once companies see progress or no progress with a customer they have to decide on an appropriate action. Companies do not want to sit back and watch customers disappear. Measuring the benefits will help companies identify their best customers and eliminate negative information flow between customers and the company. Customer Relationship Management has impacted the business world and changed the way customers are handled and the way customer satisfaction is valued. Murphy, John A. (2001). The Lifebelt: The Definitive Guide to Managing Customer Retention. New York: John Wiley & Sons, Ltd. (2001). Harvard Business Review on Customer Relationship Management. Boston: Harvard Business School Press.

Capital Punishment Essay -- essays research papers

Susan Smith purposely drove her car off into a lake with her 2 children strapped to the back seats. Think of how they must have felt as the cold water started to fill the car, and then ultimately drowned them. Barbaric is the word I would use to describe her actions. But yet, the jury rejected the death penalty and chose a 30-year sentence instead because capital punishment was not enforced in the state. Broken up from the death of his 2 children, Mr. Smith said, â€Å"Me and my family are disappointed that the death penalty was not the verdict.† I am going to convince you that capital punishment has to be enforced in all states. I will tell you about the problem, the solution to the problem, and what it would be like if my solution is implemented. The problem is that the current criminals that commit these brutal crimes are not fearful enough of the consequences and punishment they have to pay. Life in prison is too easy on the convicts. We have to be harder on them. Another problem is capital punishment is not imposed in enough states. All of the states need to adopt it in the United States for it to be effective. Another dilemma is that it is not fair that an individual who took the life of another receives heating, shelter, clothing, 3 meals a day, and indoor plumbing while a homeless person who does not cause any harm to anybody else receives nothing. An additional problem is the current prisons are very low on cell space. The criminals that have life in prison are takin... Capital Punishment Essay -- essays research papers Susan Smith purposely drove her car off into a lake with her 2 children strapped to the back seats. Think of how they must have felt as the cold water started to fill the car, and then ultimately drowned them. Barbaric is the word I would use to describe her actions. But yet, the jury rejected the death penalty and chose a 30-year sentence instead because capital punishment was not enforced in the state. Broken up from the death of his 2 children, Mr. Smith said, â€Å"Me and my family are disappointed that the death penalty was not the verdict.† I am going to convince you that capital punishment has to be enforced in all states. I will tell you about the problem, the solution to the problem, and what it would be like if my solution is implemented. The problem is that the current criminals that commit these brutal crimes are not fearful enough of the consequences and punishment they have to pay. Life in prison is too easy on the convicts. We have to be harder on them. Another problem is capital punishment is not imposed in enough states. All of the states need to adopt it in the United States for it to be effective. Another dilemma is that it is not fair that an individual who took the life of another receives heating, shelter, clothing, 3 meals a day, and indoor plumbing while a homeless person who does not cause any harm to anybody else receives nothing. An additional problem is the current prisons are very low on cell space. The criminals that have life in prison are takin...

Ambition in Life – Essay

I firmly believe that school is much more than what we understand it to be. Education enlightens a person in the same way a lamp brightens a dark room. But in order to ignite the light of education in a person, a teacher plays the role of the lamp carrier. Through my educational life I've considered education as a process to not only gaining knowledge but also a method of igniting our thoughts, and the process of development of a person starts from his early school age. In the developing country like India where half of the population lives below the poverty line, a movement to give the children their right to equal education is required. Having come across students who dropped out of schools because of lack of interest, I feel the urge to be a part of system where a teacher is not only qualified to teach but who can also be a mentor to the students. Teach for India is one such initiative which is working on motto of ending inequity in education and ideas of educating children beyond the conventional methods of our educational system. I realized that by being a Teach for India fellow not only I will be imparting knowledge to the young ones but will also help them in grooming. So it work not only for education sector it also work for community development. I purposely want to join the fellowship as oppose to working in other education-focused organization are as follow:- 1 . Having received the best education myself, I understood the power of knowledge and the impact it can have on the society. By putting me in the class room of young guns of India , Teach for India provide me the chance to advertise new generation not to make the mistakes which they seems to make in absence of proper resources and guidance. 2 . Prior to and during the two-year Fellowship, Teach For India provides Fellows with adequate leadership training to ensure that they are successful leaders in any field once they complete the Fellowship. 3 . Finally and foremost thing it makes me feel me proud to be a good citizen of India who has contributed to some extent to my motherland.